Delivery & Returns
We despatch orders Monday to Friday and our standard delivery days are Monday to Friday although we can arrange a Saturday morning delivery if requested.
We will confirm despatch by email.
Deliveries out side the UK
Unlike many UK based retail web sites we aim to provide our export customers with the same standard of service as our UK customers.
It is possible to order goods for delivery to most countries worldwide however, due to the wide range and size of our products it is impossible to state these costs online. Please either call or email us with your order details and we will get back to you immediately with delivery costs.
Export and International Shipping - Please click here for details or email firstname.lastname@example.org.
We hope you will be pleased with your purchase. Should you wish to return anything to us we will be happy to refund or exchange any goods returned to us unused, undamaged and fully resaleable within 10 working days of receipt by the customer. The cost of returning any goods other than faulty goods is paid by the customer.
The customer is liable for any goods returned to us that arrive damaged due to poor packing on the customers part.
If goods are returned to us after 10 working days or not in a fully resaleable condition, we reserve the right to refuse a refund or to deduct a 25% re-stocking charge.
Please keep your proof of postage from the Post Office until we have confirmed that we have received your returned items.
Refunds will be made to debit/ credit cards within 5 working days of receiving the returned goods. There is no refunds on software once payment has been received.
Cancellations and Changes
Please contact our sales team on 01480 402299 if you wish to change or cancel an order.